Makeup Tokens
Miss a class, keep the value. Every marked absence earns a token you can use while your athlete is an active member.
- Earned automatically
- Active members only
- No monthly cap
- Trade in for camp
How tokens work
Earned automatically
When your coach marks your athlete absent, a token is created and emailed to you. No form, no deadline, nothing to remember. Allow about a day for it to reach your email and appear in the portal.
Valid for active members
Makeup tokens are valid only for active members. Any unused tokens expire upon resignation. There is no monthly cap, so a vacation week earns a token for every class missed.
Classes only
Tokens are earned for missed recreational classes and used for recreational classes. Camps, clinics, Open Gyms, tryouts, team practices and private lessons do not earn tokens and cannot be booked with one. Scheduled holiday closures are already built into the calendar and do not earn a token.
Or trade them in
4 tokens = a full day of camp. 2 tokens = any Open Gym session. Trade-ins are done by texting or emailing your gym, not in the portal.
Makeup tokens are valid only for active members. Any unused tokens expire upon resignation.
How to schedule a makeup
- 1
Log in to your gym's Parent Portal
Use the email and password you set up when you enrolled. Forgot it? Tap Forgot Password on the login screen.
- 2
Tap My Account
On your phone it is in the bottom bar. On a computer it is in the top menu. You will see a card for each of your athletes.
Tap My Account. - 3
Tap Makeups on your athlete's card
This shows how many tokens your athlete has available and the classes that can be booked with them.
Tap Makeups. - 4
Pick a class with an opening
Choose a date, then a class at your athlete's level that has a spot. Only classes with room show up. Confirm, and the token is used.
Tap Use 1 token. Not seeing a class that works? Text your gym and we will help you find a spot. Openings change every week.
Need a hand?
For trade-ins, help finding a class, or a token that has not shown up after a day or two, text or email your gym.
Still Not Sure?
Tell Us About Your Athlete
Have a question about a token, a trade-in or finding a makeup class? Send us a message and the front desk will help, usually the same day.